💬 Help & Support

The core platform is free. Paid Pro tool tiers are currently on a 14-day free trial with no payment taken. When paid billing begins, prices, the billing cycle and cancellation terms are shown at the point of purchase.

You can request a refund within 14 days of purchase — just tell the Assistant "refund", fill in the short form, and the team reviews and processes every request personally.

Data is delayed or near-real-time depending on the asset — typically ~15 minutes for stocks, ETFs, indices and commodities, closer to real-time for forex and symbols with a live feed. The newest candle keeps forming until its period closes. Always confirm live prices with your broker.

No. MySen is an educational platform — nothing on the site is advice, a signal or a recommendation. The tools help you study the market for yourself.

Open the site in Chrome (or Safari on iOS) and choose Add to Home Screen or the install icon in the address bar — it then opens like a native app.

Click the ★ next to any asset on the Screener, Markets or a chart. Manage your lists on the Watchlist page — your plan sets how many lists you can keep.

The MergeX chart has 50+ indicators, drawings and savable templates; members also get bar-by-bar Replay. Your chart settings and templates are saved in your own browser.

Self-service, no request needed: from your Profile you can selectively erase activity or permanently delete your whole account. Full details in the Privacy Policy.

Describe the problem to the Assistant — it passes account issues straight to the team.